Warranty Details:

EXCLUSIVE WARRANTY

10 YEARS COMPRESSOR (ONLY FOR LG, ECO+ & HISENSE REFRIGERATORS* AND LG & ECO+ FREEZERS)
10 YEARS COMPRESSOR (ONLY FOR LG INVERTER AC)
10 YEARS DIRECT DRIVE (DD) MOTOR (ONLY FOR LG WASHING MACHINE)
10 YEARS MAGNETRON (ONLY FOR LG INVERTER MICROWAVE OVEN)
10 YEARS ECO+ PREMIUM CEILING FAN
5 YEARS COMPRESSOR (HISENSE REFRIGERATORS*, FREEZERS AND OTHER REFRIGERATORS)
5 YEARS MOTOR (ONLY FOR ECO+ WASHING MACHINE)
5 YEARS COMPRESSOR (ONLY FOR LG INVERTER CAC)
4 YEARS REPLACEMENT (ONLY FOR LG & ECO+ FLAT PANEL TV – SALE DATE 01 MAY, 2018 TO 15 JULY, 2018 FOR ALL MODELS & FROM 12 SEPTEMBER, 2018 ONWARDS FOR SELECTED MODELS.)
3 YEARS COMPRESSOR (OTHER AC)
2 YEARS PANEL (FLAT PANEL TV), PHILIPS PRODUCT (SPARE PARTS)

1 YEAR WARRANTY

SPARE PARTS OF FLAT PANEL TV, REFRIGERATOR, AC, WASHING MACHINE, MICROWAVE OVEN, ELECTRIC OVEN, GENERATOR, PANASONIC MIXER GRINDER.

6 MONTHS WARRANTY
FLAT PANEL TV POWER ADAPTER, VIDEO PLAYER, HOME THEATER, COOKER, IRON, MOTORCYCLE, ECO+ KITCHEN APPLIANCES.

FREE SERVICING
2 YEARS FLAT PANEL TV & PHILIPS PRODUCT
1 YEAR ALL THE REMAINING APPLIANCES

Terms and Conditions:

  1. The products are fully warranted against defective materials and manufacturing faults from the date of purchase or delivery whichever is earlier.
  2. The warranty does not cover damages caused by:
    a. Thunder, flood, cyclone or voltage fluctuation.
    b. Resulting from accident, misuse or tampering.
    c. Where the product has been damaged in transit.Installation to the wrong local voltage and improper installation or change of installation location.d. Use other than in accordance to instructions/user manual.
    e. Any alteration or modification to the equipment.
    f. Where the damage/defect caused by household pests such as lizard, rat, cockroach, etc.
    g. Where the damage/defect caused by chemical reaction, excessive heat, excessive dust corrosive surroundings, etc such as – cement, sweater, embroidery factory etc.
    h. Unauthorized repairs.
    i. Use of accessories or components that are not compatible with the product.
  3. All exterior covers and consumable parts are not covered under the warranty.
  4. Door lock does not cover the warranty for Refrigerator/ Freezer / Microwave oven.
  5. No warranty of Cabinet, Battery, Power Cord and Laser (for applicable products).
  6. Under no condition must the serial number of the product be erased, defaced or altered by the dealer or customer; otherwise the warranty is rendered invalid.
  7. Delivery arrangements, labor and transport (if any) will be charged to the customer’s repair bill and must be settled at the time of delivery after repair.
  8. In the event of the original warranty card being lost, torn, mutilated, altered or tempered the company is not obliged to honor the warranty herein.
  9. The terms of the warranty cannot be changed, modified or extended in any manner whatsoever by any person including the dealer or the purchaser.
  10. All consumables and parts susceptible to normal wear and tear are not covered under warranty.
  11. For diagnose purpose, minimum of tk 500 will be charged if customer does not want to avail the service. If customer agrees the estimation within seven days, diagnose charge will be adjusted with the actual bill. Diagnose charge is applicable for non-warranty products only.

Please produce the Purchase Receipt copy at the time of repair / service.