Butterfly Marketing Limited is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting sensitive information while it is transferred from your computer's server to ours.

We respect your privacy and we are committed to protecting it. Here is how butterfly uses the information within your profile:- Address: We use your address to deliver you the products you ordered. Any changes to the shipping & billing address are not possible once order has been received. E-mail Address: We use your email address to send you confirmation of your order and promotional activities and to sign you in (along with your password). Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection and they are not retained for any other purposes.

Yes, You can create an account and place an order through your phone. We developed our website for complete mobile access smoothly.

We currently accept payments made through Showroom Pay, credit/debit card (Visa, Mastercard, American Express) and Mobile banking (Bkash, Rocket). Please note that the availability of each payment option is subject to change.

If you've already paid for your order, you can’t cancel it in the Order section. If you choose showroom pay, showroom pick-up option, you can change your choice. You can add products further or change with a larger product.

After logging in, go to “My Account page”, See “My Orders” page. There you will find all order details including previous orders, on processing orders etc.

If you choose Showroom pay-Showroom Pickup, it totally depends on you. Our responsibility to ensure the stock of that particular product to that showroom. If you choose home delivery option, you will get the product within 72 hours.

Normally, We have a fixed amount of “ BDT 1000” for home delivery shipping charge. But It can be changed if Butterfly marketing Ltd. decides.

No, It is auto-generated by system. Once you place an order, it can’t be edited.

If any product shows stock out, just click on the notify button. We will inform you when it returns with stock.

It is better to have a look whenever you get the delivery. If there is any damage, you can inform instantly. Or, when you find any damage later, just contact our customer service at 16571.

If you want to pick up a few days later, you need to inform us through our email or customer information contact point.

You can’t change the shipping method after placing an order. You have to select Home delivery or showroom pickup before confirming your order.

No. You can’t change it by yourself. You have to take help from our E-commerce Wing department or customer information point.

It is rare to happen such a mistake. If it happens, you can contact our customer information contact point. You will get your desired product.

If you forget your password or reset it, just click the forget password button. You will find it just below your login details boxes.

Once you create an account for us, you will get all kinds of emails from us. Another option is sign-up for newsletter. You need to provide your email at the subscribe panel which you will find at the bottom of the page.

Just open any email of us, go to the bottom. You will find an unsubscribe link. Just click it to unsubscribe for further emails and promotions.