Frequently Asked Questions

What About Security?+
What do you do with my personal information?+
Can I order by phone? +
How can I pay for my order?+
Can I cancel or change my order anytime? +
How do I can check my order status? +
When will I receive my order?+
What are the shipping rates to delivery?+
Can I modify my invoice?+
What if any product is out of stock? +
What should I do if my parcel was damaged upon delivery? +
Can I have my shipment held for pickup? +
How do I change my shipping method after placing an order? +
Can I have my order redirected to another address if my order has already been placed? +
What should I do if I received the wrong product? +
How do I reset my password? +
How do I sign up to receive Butterfly emails?+
How do I unsubscribe from promotional emails? +
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